Refunds Policy

At Sony Computers, we aim to provide the best products and services to our customers. However, if you are not entirely satisfied with your purchase, we’re here to help.

Refund Eligibility

You may request a refund under the following conditions:

1. Defective or Damaged Products:
   • If the product is defective or damaged upon delivery, you must notify us within 7 days of receiving the item.
   • Proof of damage (e.g., photos or videos) must be provided.
2. Wrong Product Delivered:
   • If the product delivered does not match your order, you are eligible for a refund or replacement.
   • The product must be unused and in its original packaging.
3. Cancellation Before Shipping:
   • If you cancel your order before it is shipped, a full refund will be issued.

Non-Refundable Items

The following items are not eligible for refunds:

• Software and digital products that have been downloaded or activated.
• Products damaged due to misuse, negligence, or unauthorized modifications.
• Clearance or sale items (unless defective).

Process for Refunds

1. Contact Us:
   • Email us at [Insert Contact Email] or call us at [Insert Contact Number] to initiate a refund request.
   • Provide your order number, reason for the refund, and supporting evidence (if applicable).
2. Return the Product:
   • If applicable, the product must be returned in its original condition and packaging to: SONY COMPUTERS, ALANKAR MARKET, TILAK ROAD, AKOLA – 444001
   • Customers are responsible for return shipping costs unless the refund is due to our error.
3. Refund Approval:
   • Once we receive and inspect the product, we will notify you about the approval or rejection of your refund.
4. Refund Processing:
   • Approved refunds will be processed within 7-10 business days.
   • The refund will be credited to the original payment method.

Exchanges

We offer exchanges for defective or damaged products. Please follow the same process outlined above to initiate an exchange request.

Contact Us

If you have any questions about our refund policy, feel free to contact us:

• Email: sonycomputers400@gmail.com
• Phone: 9423430320/9373430320
• Address: SONY COMPUTERS, ALANKAR MARKET, TILAK ROAD, AKOLA – 444001